For the trade
The questions partners ask before signing anything, answered directly. If yours is not here, ask it during the application and we will answer it in writing.
No. Clients introduced by a partner are excluded from our marketing, and we do not solicit their repeat business. This is written into the partner agreement, not left as a courtesy.
That is your choice. Under the white label model we operate entirely under your brand and your client never deals with us directly. Under the referral model we are introduced as the travel specialist working with you. Both work; the second is usually less effort for you.
You do, unless you tell us otherwise. If you would rather hand the honeymoon to us as well, we treat it as a separate referral on the same terms.
We route them back to you, unless the arrangement we agreed says otherwise.
After travel, once the resort has reconciled the rooming list and paid commission, on the schedule in your partner agreement. Resort commission typically settles 30 to 60 days after departure.
Net rate access depends on volume and on which model you are in. See rates and commercial terms. For most partners a commission split pays better than a thin net rate, and we will model both on a real enquiry.
Whoever holds the supplier contract. Under referral that is us. Under white label and net rate it is usually you. This is one of the most important differences between the models and we go through it explicitly before you choose.
No. There is no membership fee and no minimum volume commitment to open an account, though sustained volume is what unlocks the better commercial models.
Destination and resort options within two business days of receiving dates, headcount and budget. A fully costed proposal usually takes five to seven days because it depends on resorts coming back to us.
Depends on the supplier contracts in force. Resort deposits are frequently transferable to a new date at the same property and much less frequently refundable. Group air deposits are usually not refundable but may be creditable. We set out the exposure before anything is signed rather than after.
We do. We track them against the manifest so transfer counts and arrival timings stay right, and we tell the couple honestly what it costs them in attrition credit.
Yes, during the travel window and in the final two weeks before departure. That is when things break.
Yes. A meaningful share of guests on the weddings we run travel from India, and the visa timelines, routings and documentation are part of our standard process.
Yes. Our registrations and accreditations are listed on where we are registered and accreditations. If your own regulator requires specific documentation from a fulfilment partner, ask during the application and we will provide it.
This follows the contract chain and differs by model. It is set out explicitly in the partner agreement, and we would rather you read that section carefully than discover it during an incident.
We strongly recommend travel insurance for every guest and appropriate wedding cover for the couple, particularly for dates inside hurricane season. Requirements for partners are set out in the agreement.
Put it in the application. We answer partner questions in writing before terms are agreed, because a partnership that starts with an unanswered question ends badly.
